Before the fair
Confirm your traveler details
Check your traveler and representative information on the Tour Itinerary Page. If anything is missing or needs to be changed, contact your SRT account manager or tour coordinator.
Registration and installation
Before the fair, confirm your representative details and make sure the SRT Scan App is installed on the phone you will use during the event.
Install the app
Download the SRT Scan App
Install the app on your device and allow camera access. The camera is used to scan student QR codes and is also where offline codes can be entered when there is no internet connection.
Important
Do not remove the app before syncing
If you still have unsynchronized leads stored on the phone, do not delete or reinstall the app. Complete the synchronization first.
Start from the Home screen
The Home screen is the main screen of the app. From here you can open the camera, scan students, see whether you have records waiting to synchronize and open Settings.
Main screen
Home screen overview
- Use the main scan button to open the camera view and scan student QR codes.
- The Settings button is on the Home screen in the top right corner.
- The Home screen also shows whether you have records stored on the phone that still need to be synchronized.
Records waiting
Home screen with unsynced leads
When leads are still stored locally and have not completed synchronization, the Home screen shows that you have records waiting to sync.
Open the synchronization flow to upload them. You can also use the History tab to check the exact status of each lead.
History tab and lead statuses
The History tab shows the students saved on your device and the current synchronization state of each lead. Use it whenever you need to check whether a lead is still on the phone, waiting for the server, fully synchronized or needs attention.
History
Review your leads and their current status
The status attached to each record tells you exactly where that lead is in the synchronization process.
Example
Not Synced leads in History
This example shows leads whose student information has already been fetched and stored on the device, but which have not yet been uploaded to the server.
ENTERED OFFLINE
The student was scanned while the phone was offline, or the student code was entered manually while offline from the camera view. The code is stored on the phone, but the student's record has not yet been fetched from the server.
NOT SYNCED
The student record has already been fetched from the server and is ready on the device, but it has not yet been uploaded back to the server.
WAITING
The record has been uploaded from the phone and is now waiting for a response from the server.
SUBMITTED
The server response has been received and the submitted record is currently being processed.
SYNCED
The record was uploaded successfully and accepted by the server. This lead has completed the synchronization process.
NEEDS REVIEW
The record was rejected and the manual entry could not be completed successfully. The lead needs manual review.
Add your UniCode and synchronize leads
Your UniCode connects the app to the correct representative account. Once it is entered, use the Sync screen to upload all records stored on the phone.
Step 1
Add your UniCode
Enter the UniCode assigned to your representative account. This identifies where your scanned leads should be connected.
Step 2
Open the Sync screen
After entering the UniCode, the Sync screen shows the records that can be uploaded from the phone.
Before sync
Waiting to Sync
This message appears while records are still waiting to be synchronized. Start or continue the synchronization so the app can send them to the server.
Completed
Successful Sync
This confirms that the synchronization has completed successfully. You can then check History to confirm that the relevant records are marked SYNCED.
1
Enter your UniCode
Add the UniCode connected to your representative account.
2
Synchronize the records
Upload the leads currently stored on the phone.
3
Check History
Use the lead statuses to confirm whether records are waiting, being processed or fully synced.
4
Check your email
After synchronization, your leads are normally sent to your email. If they do not arrive, use the University Access Portal to view and download them.
Keep scanning without internet
If the venue has no internet connection, you can continue collecting student codes from the camera view. The records stay on the phone until the connection is restored and you synchronize them.
Camera view
Scan the student's QR code or use Enter Code to type the student code manually while offline.
Offline mode
Scan offline or enter a student code
When there is no internet connection, stay in the camera view. You can continue scanning QR codes or enter the student's code manually.
These leads appear as ENTERED OFFLINE because the code is stored on the phone, but the student's record has not yet been fetched from the server.
What happens when internet returns?
The app can fetch the student information and the record can continue through the normal synchronization stages.
Do not delete or reinstall the app while records are unsynced
Complete the synchronization before removing or reinstalling the app, otherwise locally stored unsynced records may be lost.
University Access Portal
After a successful sync, your leads are normally sent to your email. If you do not receive the email, you can still access the leads online and download them directly from the SRT University Access Portal.
Access the portal with your representative account
Go to https://app.srtfairs.com/portal or open app.srtfairs.com.
Portal home
University Access Portal
After signing in with your representative account, the portal Home screen gives you access to the tools and lead information available to your account.
View leads
Prepare the export for your CRM
Open View Leads to review and download your leads. You can edit the visible columns and keep the fields your team needs, making the export easier to prepare for your CRM.
Settings and support
Open Settings from the top right corner of the Home screen. From there you can change the app appearance, open this guide, export logs for technical support, see the installed app version and access the Privacy Policy.
1. Home screen: tap the Settings button in the top right corner.
2. Settings: manage theme, support, logs, app version and Legal.
Settings
What you can find in Settings
- Switch between System Theme, Light and Dark.
- The How to Use the App option opens this guide.
- Export & Send Logs is the first step when you have a technical problem with leads, the app or synchronization.
- The app version is displayed at the bottom of the Settings screen so you can see which version is installed on your phone.
- The Legal tab gives you access to the SRT Privacy Policy.
Having a technical problem?
First tap Export & Send Logs and send the generated email to SRT. The log gives our team the technical information needed to inspect the issue and try to fix it.
Having trouble with leads? Check this first
The correct action depends on where the problem is happening. Use the three cases below instead of repeating the same support information.
Lead troubleshooting
Start by checking the Home screen and History, then use the relevant path below.
1. Leads are still unsynced
Check that you have internet, confirm your UniCode, open Sync and try again. Use History to see whether the records move from NOT SYNCED to WAITING, SUBMITTED and finally SYNCED.
2. Sync is failing or leads look wrong
Go to Settings and use Export & Send Logs. Send the generated email to SRT so we can inspect the log and investigate the problem.
3. Leads are synced but no email arrived
If History shows the records as SYNCED but you did not receive the lead email, sign in to app.srtfairs.com and download the leads from the University Access Portal.
Do not reinstall the app while leads are still unsynced
Make sure the records have completed synchronization first.